Return and Refund Policy

<h2>Return & Refund Policy</h2>

<p>
In the realm of exquisite craftsmanship, where each piece of jewellery is a testament to artistry and individuality, we understand that the journey of acquiring a treasure may sometimes lead to unexpected paths. Thus, we have curated a return and refund policy that reflects our commitment to your satisfaction, ensuring that your experience is as luxurious as the pieces you adorn.
</p>

<p>
Should you find that your selection does not resonate with your expectations, we invite you to return the item within a designated period, allowing you to embrace the elegance of choice without the burden of regret. Each return must be accompanied by the original packaging, a delicate cocoon that cradles the artistry within, preserving its integrity and allure.
</p>

<p>
Upon receipt of your returned item, our discerning team will meticulously inspect the piece, ensuring that it remains in pristine condition, akin to a masterpiece awaiting its rightful owner. Should the item pass this evaluation, we shall initiate the refund process, returning your investment with the same grace and elegance with which it was made.
</p>

<p>
However, we must emphasize that certain pieces, particularly those that embody a bespoke essence or have been personalized to reflect your unique narrative, may not be eligible for return. This policy is a reflection of our reverence for the artistry involved in their creation, as well as the intimate connection they forge with their wearers.
</p>

<p>
In the rare event that an item arrives in a state that does not align with our standards of excellence, we encourage you to reach out to our dedicated customer service team. They stand ready to assist you, ensuring that your experience remains seamless and imbued with the sophistication that defines our brand.
</p>

<p>
We believe that the act of acquiring a piece of jewellery is not merely a transaction, but rather an investment in beauty, a celebration of individuality, and a testament to the artistry of skilled artisans. Thus, our return and refund policy is designed to honour this philosophy, allowing you to navigate your choices with confidence and grace.
</p>

<h3>🔁 Return Eligibility</h3>
<ul>
  <li>Returns must be requested within <strong>14 days</strong> of receiving your item (in line with UK Consumer Contracts Regulations).</li>
  <li>Items must be unused, in original condition, and returned in original packaging.</li>
  <li>Personalized, custom, or made-to-order items are <strong>non-returnable</strong>, unless damaged or defective upon arrival.</li>
</ul>

<h3>📦 How to Initiate a Return</h3>
<p>
Please contact our customer service team at <a href="mailto:info@craftyshop.uk">info@craftyshop.uk</a> with your order number and reason for return. We will provide you with instructions and return address details.
</p>

<h3>💸 Refunds</h3>
<ul>
  <li>Refunds will be processed to the original payment method within 5–10 business days after receipt and inspection.</li>
  <li>Original shipping costs are non-refundable unless the item is faulty.</li>
  <li>You will be notified via email once your refund has been issued.</li>
</ul>

<h3>📮 Return Shipping</h3>
<p>
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a tracked and insured service to ensure safe delivery.
</p>

<h3>❗ Damaged or Faulty Items</h3>
<p>
If your item arrives damaged or not as described, please contact us within <strong>48 hours</strong> of delivery. Include clear photos and a description, and we will promptly resolve the issue.
</p>

<h3>📌 Exceptions</h3>
<p>
The following items cannot be returned:
<ul>
  <li>Custom or engraved jewellery</li>
  <li>Items marked as “Final Sale” or “Non-returnable”</li>
  <li>Gift cards or digital products</li>
</ul>
</p>

<p><em>Last updated: July 2025</em></p>