FAQ
Frequently Asked Questions (FAQ)
FAQ stands for Frequently Asked Questions — a collection of common questions and helpful answers about our jewellery, orders, shipping, returns, and more. It’s designed to give you quick and clear information.
If you can’t find what you’re looking for below, feel free to contact us.
💍 About Our Jewellery
Are your jewellery pieces handmade?
Yes. Each piece is handcrafted or hand-finished using high-quality materials, including Murano-style glass and natural accents.
Are your designs unique?
Absolutely. We create many of our designs in limited runs or as one-of-a-kind pieces to preserve their individuality.
🛒 Ordering & Payment
Can I cancel or change my order?
You can cancel or update your order within 1 hour of placing it. Please email info@craftyshop.uk immediately.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
🚚 Shipping
How long does delivery take?
- Standard UK shipping: 3–5 business days
- Express UK shipping: 1–2 business days
- International: Estimated at checkout
Do you offer free shipping?
Yes, we offer free standard UK shipping on orders over £50.
🔁 Returns & Refunds
What is your return policy?
Items may be returned within 14 days of delivery if unused and in original condition. Custom or personalized items are not eligible for return.
How do I request a return?
Email us at info@craftyshop.uk with your order number and reason. We’ll guide you through the process.
🏱 Packaging & Gifts
Do you offer gift wrapping?
Yes, you can choose eco-conscious gift packaging at checkout.
Can I include a personal message?
Yes, custom gift notes can be added during checkout.
🤖 AI & Design Transparency
Do you use AI in your product content?
Yes, some images, texts, and music may be AI-generated or AI-assisted. For full details, see our AI Usage Policy.
📩 Still have questions?
We’re here to help. Contact us and we’ll get back to you as soon as possible.
Last updated: July 2025